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*Note: Certain items will require that you enter a date range under Service Date. A: An HMO or HMO POS plan is not required to pay for services that are not medically necessary under Medicare. Or apply online at, and standard pharmacies for your PDP plan, please go to our. If you need a refill for a prescription not listed on the form, write the prescription number in the space provided. Video: A Mission To Serve - Wellcare Health Plans. Some of WellCare's Plans help by reducing your Medicare Part B premium. Use your member ID or payment coupon to pay with cash at CheckFreePay locations. To find a CheckFreePay location 3. These costs are things like premiums, deductibles and co-payments/co-insurance. A: Brokers interested in partnering with Wellcaremay contact Broker Support Call Center at866-822-1339for further details. Care is coordinated through the primary care physician (PCP), who may refer people to specialists as needed. A: Yes. The Medicare Advantage Open Enrollment Period starts January 1 and ends on March 31. They will be able to walk you through different plans and help you select the one that is best for you. 1-877-236-7162, during the hours of 8 am and 2 am EST. Depending on how you pay your Medicare Part B premium, your reduction may be credited to your Social Security check or credited on your Medicare Part B premium statement. Each year, WellCare decides whether to continue a plan for another year. Special Enrollment Periods (SEP) Or apply online at Ssa.gov/Extrahelp, call Social Security at 1-800-772-1213 (TTY 1-800-325-0778), or contact your state Medicaid Office. A: Wellcare is here for you! By continuing to use our site, you agree to our Privacy Policy and Terms of Use. Make sure to sign up for your Wellcare Member Account and download your Wellcare+ App, available now in the App Store and Google Play. Even if a Medicare Advantage Plan is discontinued at the end of a benefit year, you will not lose Medicare coverage. An email address in not required. A: You can get service authorizations from you primary care provider (PCP) or from specialists you're referred to. By Mail. We are here to guide you on what to expect in the next few months. Wellcare Health Plans, Inc.is pleased to offer providers electronic funds transfer (EFT) and electronic remittance advice (ERA) servicesat no charge. 6. If you receive a service that is not covered by our plan, you are responsible for the cost of that service. A: To learn more about our combined product offering, whats new and market-specific benefits, please visit Centene First Look. 3. Make sure to sign up for your Wellcare Member Account and download your Wellcare+ App, available now in the App Store and Google Play . Check or Money Order (TTY users dial 711 ) Our nurses will give you answers to your medical questions and help you decide whether or not to see your doctor or go to the emergency room. We are here for you! Contact a licensed Medicare Sales Broker. Wellcare uses cookies. You could qualify for a Special Enrollment Period during any month when certain events happen in your life. 2. A: Yes. The new layout will utilize a larger font, making it easier for our members to read. As a new member, we want to help you to get the most from your plan. Access information on the go, make premium payments, view your ID card, and more! Explore member resources and get information about what's available to you with your Medicare Advantage plan. Our local offices have Account Executives, Sales Assistants, and Marketing Outreach Specialists available to offer you real-time support! PO Box 75510 The member number and the Rx Information will be the same. Use your member ID or payment coupon to pay with cash at CheckFreePay locations. Enroll by mail or fax. Here are the steps to check aclaim status: If you meet certain eligibility requirements for both Medicare and Medicaid, your Part B premium may be covered in full. 2. A: Our plans work just like a traditional health insurance. PDP: 01/10/2022. As a new member, we want to help you to get the most from your plan. A: Yes. Are you ready to start your journey with us? Deduction from your Monthly Social Security or Railroad Retirement Board Check Overnight or second-day delivery is available for an additional charge. Contact Usto find out more. Copyright 2022 Wellcare Health Plans, Inc. Becoming a member of our plan does not make you ineligible to receive these services. A: There are five easy ways to enroll. Call Customer Service (1-888-550-5252) to get more information and set up these deductions. Find additional Wellcare contacts on theBroker Support Resources! 5. WellCare will be changing our Medicare Member ID cards for the 2020 plan year. However, you will receive a full credit. You may have a co-payment due at that time. Ordering refills at CVS Caremark.com is convenient, fast and easy! Our Customer Service representatives are ready to answer questions. Keep WellCare Member ID Medicare card in a safe place in case you need it later. Brokers interested in partnering with Wellcare, may contact Broker Support Call Center at, learn more about our combined product offering, whats new and market-specific benefits, please visit. You can also find the formulary online at, Find out if you qualify for Extra Help. You do not lose your Medicare benefits when you join our plan. Select the Search button and the claim results will display below. Enroll online. Our representatives can enroll you right over the phone. If you are working with a licensed sales representative, he or she will have a copy of the formulary and can help you look up the medications you take. The reduction is set up by Medicare and administered through the Social Security Administration (SSA). A: Initial Coverage Election Period If your WellCare ID card is damaged, lost or stolen, contact usright away and we will send you a new card. To find a CheckFreePay location. 5. Download, print and complete our enrollment form. Medicare beneficiaries may also enroll in Wellcare through the CMS Medicare Online Enrollment Center located at Medicare.gov. A: Please complete ourBecome aProvider formor Contact Usfor more information on how to join our network. lists the drugs your plan covers. Choose the one that works best for you. 1. A: We want you to make an informed decision about your Medicare health plan. 3. Reasons you could qualify include: You have changed your permanent residence, You have recently moved to a new service area, You qualify for Extra Help with Medicare prescription drug costs, You moved to an institution like a skilled nursing facility or long-term care hospital. Call 1-888-550-5252 and select the billing option. However, our plans also offer extra benefits not covered by Original Medicare, which may include routine dental, routine hearing, routine vision and prescription drug coverage. 1. 1. A: Our plans are required to cover all services and procedures that are covered by Original Medicare. Enter your member ID and email address if you would like a confirmation email. Make your check or money order payable to Wellcare and send to: A: Visit ourCareers page to see current openings. However, it includes a point of service (POS) feature, which allows members to receive health care services outside of the network with authorization from the plan, although use of providers within the network is encouraged. Wellcare Health Plans, Inc., complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. You could qualify for a Special Enrollment Period during any month when certain events happen in your life. Use the Find a Provider Tool to find a provider located near you. Chicago, IL 60675-5510 Medicare Advantage Open Enrollment Period (MA OEP) The providers in our network generally bill us directly for care they give you. A: A Medicare Advantage HMO plan is offered by a private company that contracts with Medicare to provide you with all your Medicare Part A (hospital) and Part B (medical) benefits. Call 1-888-550-5252 and select the billing option. Welcome to Wellcare! For support, brokers can contact our Agent Support Call Center, submit an Agent Support Ticket via the Agent Connect Portal, or reach out to dedicated local support. Register online to receive refill reminders and other important updates. You will also be able to join a Medicare Prescription Drug Plan. To allow space for the enlarged font, we will remove information found on the current ID cards that can be easily obtained through our secure Provider self-service portal . View our plans and complete your application online. However, there are limits on when and how often you can change your Medicare Advantage plan. Affected PDP members have been made aware of delays through several channels: By continuing to use our site, you agree to our Privacy Policy and Terms of Use. A: There are three ways to refill: When you join a Wellcare plan, you must continue to pay your Medicare Part B premium unless it's paid for you by Medicaid or another third party. Once you log into the secure provider portal, navigate to the Claims landing page. A: To see preferredand standard pharmacies for your PDP plan, please go to our Find a Provider tool. Call Customer Service (1-888-550-5252) to get more information and set up these deductions. It is a health maintenance organization, or HMO. Call 1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week; TTY users may call 1-877-486-2048. The letter will explain your other options for Medicare coverage in your area. Click the link below and select your State to view the different methods for contacting us! Annual Enrollment Period (AEP) Find out if you qualify for Extra Help. Please ensure you include your member ID on the check or money order. That means it provides care through a network of providers. Set up Auto Pay or make a one-time payment through our secure online member portal. Simply fill in the ovals for the refills you want to order. 2. A: To search for your medications in our online formulary: A: A formulary lists the drugs your plan covers. Online Guest Pay Search for providers by name or specialty. The secure portal is for participating Wellcare providers that are contracted through Medicaid or Medicare lines of business. You can drop your Medicare Advantage Plan and return to Original Medicare. If your plan is discontinued, Wellcare must notify you in writing at least 60 days before your coverage ends. Copyright 2022 Wellcare Health Plans, Inc. A: Of course. We have answers right at your fingertips! Online. If you are working with a licensed sales representative, he or she will have a copy of the formulary and can help you look up the medications you take. The secure portal is for participating Wellcare providers that are contracted through Medicaid or Medicare lines of business. Welcome to Wellcare! Offered in partnership withPaySpan Health, you now have access to a secure, quick way to electronically settle claims. Thats why we created a glossarylocated in your state's Medicare Basics page. Pay with Cash 4. You can enroll as early as three months before your birthday month or as late as three months after your birthday month. You can find additional helpful information in your quick-reference guide. Enroll at Medicare.gov. ByPhone A: If your doctor or health care provider would like more information about Wellcare, ask him or her to contact us. Members can continue to use their existing ID cards until the new one is received, or they can visit Wellcare's secure portal to obtain a digital copy. English Spanish. Review our helpful Medicare frequently asked questions and answers. A: A Medicare Advantage HMO POS also provides care through a network of providers. A: To check claim status, log into the secure provider portal. near you, call 1-800-877-8021 or go to www.checkfreepay.com. 1. Nurses are available 24 hours a day, 7 days a week. Allow up to 10 days from the day you submit your order for delivery of your medicine. A: Watch the videos and see why we are so passionate about serving our members and the communities in which they live! Access your member resources! Have your WellCare ID card handy to register. 4. You will receive an order form with every mail service order. A: One of the perks of being a Wellcare member is our 24-hour Nurse Advice Line at 1-800-581-9952. Send the form to CVS Caremark along with your payment. Wellcare uses cookies. We welcome Brokers who share our commitment to compliance and member satisfaction. You can also use theContact Us formfor additional help. Using this no-cost service, providers can settle claims electronically, without making an investment in expensive EDI software. Regular delivery is at no cost to you. Please note that, as a member of our plan, your use/participation in a limited number of services, such as clinical research studies and hospice services, will be paid for directly by Medicare. Depending on your income and resources, you may qualify for Extra Help. Wellcare Health Plans, Inc., complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. If you want to joinour Medicaid provider network, please be sure to visit yourstate-specific Medicaid websiteto submit a request. . You want to switch to a plan with a 5-star overall quality rating. Our local offices have Account Executives, Sales Assistants, and Marketing Outreach Specialists available to offer you real-time support! A: A networkis a group ofdoctors and other health care professionals, medical groups, hospitals and other health care facilities that have an agreement with us todeliver covered services to members in our plan. All Medicare Advantage plans commit to their members for a full year. Notice of Non-Discrimination. Copyright 2022 Wellcare Health Plans, Inc. Enroll in a Medicare Part D or Medicare Advantage plan from Original Medicare, Enroll from one Medicare Part D or Medicare Advantage plan to another, Enroll in original Medicare from a Medicare Advantage Plan, Medicare Advantage Open Enrollment Period (MA OEP), If youre in a Medicare Advantage Plan (with or without drug coverage), you can switch to another Medicare Advantage Plan (with or without drug coverage). Enter your member ID and email address if you would like a confirmation email. Have your benefit ID number (BIN) ready. A: You have the right to emergency care, when needed, anywhere in the United States and without pre-approval from us. Referrals are generally required to see specialists. Nurses are available 24 hours a day, 7 days a week. Call 1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week; TTY users may call 1-877-486-2048. A: One of the perks of being a Wellcare member is our 24-hour Nurse Advice Line at 1-800-581-9952. Just show your Wellcare Member ID card (instead of your Medicare card) at the doctor's office. However, as long as you are a member of our plan you must useyour WellCare Member ID Medicare card to get covered medical services (with the exception of clinical research studies and hospice services). You can also find the number on the back of your Member ID card. Wellcare Health Plans, Inc. 3. Enroll over the phone. However, if you move out of our service area or commit fraud, Wellcare reserves the right to disenroll you. Explore member resources and get information about whats available to you with your Medicare Advantage plan. An email address in not required. When you see a network provider, you usually pay only your share of the cost for their services. This number can be found on your WellCare ID card. For our local support contacts, contact ourLeadership Points of Contact. 2. You can also find the formulary online at Wellcare.com/PDP, or request a copy by calling the number on the back of your ID card. Call the toll-free Customer Care number on your prescription label for fully automated refill service. Make your check or money order payable to Wellcare and send to: Please ensure you include your member ID on the check or money order. A: The Extra Help subsidy helps people who have limited income and resources to pay Medicare prescription drug program costs. Search for the claim in a variety of ways including: WCN Number, Claim Number, Member ID, Provider ID, Member Name and DOB, Medicare ID, Medicaid ID or DCN. A: Once you are enrolled, you cannot be disqualified for any medical condition. A: Please check your Wellcare welcome letter. The effective date for the Medicare Advantage Open Enrollment Period election is the first day of the month after we receive the enrollment request. The Medicare Annual Enrollment Period is from October 15 to December 7, during this time you can: Changes made to coverage during this time would take effect January 1 of the new plan year. Wellcare is now part of Centene creating a premier healthcare enterprise focused on government-sponsored healthcare programs. Reasons you could qualify include: A: Please check out our Plan Comparison tool. If you are not sure whether a service is covered, you have the right tocall usand ask for an advance decision. The Medicare Initial Coverage Election Period is based on the month of your 65th birthday. MAPD: 01/08/2022. Activate your Member Account today! By continuing to use our site, you agree to our Privacy Policy and Terms of Use. By Phone. Reductions may take several months to be issued. Wellcare uses cookies. For our local support contacts, contact our. However, WellCare plans do pay for additional benefits not covered by Original Medicare. A: There are many ways you can make your premium payment with us. brokers can contact our Agent Support Call Center, submit an Agent Support Ticket via the Agent Connect Portal, or reach out to dedicated local support. Return your completed and signed form to us by fax or mail using the contact information on the form. (TTY users dial 711)Our nurses will give you answers to your medical questions and help you decide whether or not to see your doctor or go to the emergency room. 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