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It happened to me. The shortest duration you can choose is 30 seconds and the longest is eight minutes. I put in a fresh battery and it all stopped. Come on SS, get this problem resolved!!!!!!!! Like maybe a flag waving in the wind. I'm going to stick with my "indoor" camera with the silicon outdoor housing. For example, there isn't actually a SimpliSafe outdoor camera. If it is connected, your outdoor cam should pick up activity (someone walking by for example) up to 30 feet. I actually think it's more than a little deceptive of Simplisafe to offer an outdoor camera kit for their indoor camera because it suggests the indoor camera can function as . Ive mentioned in many comments that I only have this issue at night. Still went off every three minutes, despite turning off the motion detection. The company now offers just one, for $9.99 a month. @sugakuga Okay, your opinion, but there can still be differences on how it performs when the power sources are different. Camera recordings will still be triggered from other actions on your SimpliSafe system, including: If you have any questions or concerns about these updates, please contact customer support. The SimpliSafe app lets you monitor your doorbell for free, but for video recording, you'll need a cloud storage plan. Now, last night, one of my cameras was going off every three minutes. There's no need to take action, other than to make sure that your camera is connected with a strong signal. It works much better. Indoor Security Camera with Privacy Shield @bradmillerpe I suggest you call support and see if they can find a cause, or at least replace it. Yes, I have the battery back in. @tls Happened to me. Sometimes my outdoor camera records me leaving home, but doe NOT record my return via the same route. @wumbe do you have People Only mode turned on? It is extremely annoying to have the spotlight switch on every few seconds while relaxing on the patio with the alarm off. I turned off detect monition, but it still kept recording throughout out the night. The video footage is limited to short clips recorded when motion is detected. You can check if your camera is already updated by going into the Camera Settings section of the SimpliSafe app. @peterjlee87 Agreed. Entry Delay (After entering your home while the system is alarmed) Power Restored. I have already reported this issue to our dev team, but we'll send it up again to let them know it's still happening. So the Captain is right on the first bit - looking for possible issues with bandwidth and connectivity. SS sent me a replacement camera 6 weeks ago for this 3 minute problem. I have 2 outdoor cams and don't have this behavior, and work as expected. That fixed the issue. I am so tired of dealing with these outdoor cameras! SS should stop selling the cameras, when they know there's a built-in problem with them! .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. Award-winning protection for your front lawn, back yard, and everything in between. You can do that by either pressing the button in the back for 16 seconds, or removing the camera from your Base Station and re-adding (both ways force the camera back into Setup Mode). This SimpliSafe camera operating temperature is -4F to 114F, too, as long as you're using the SimpliSafe Outdoor Camera Kit. The battery was drained overnight since it kept detecting ghost motions. 0. About 20 per hour. I viewed every single video and there was nothing in them other than my yard. Camera recordings will still be triggered from other actions on your SimpliSafe system, including: Security system disarms Full alarm events Alerts from the built-in Motion Sensor Video Doorbell button presses Secret Alert triggers If you have any questions or concerns about these updates, please contact customer support. The battery that was fully charged three days ago is now depleted. I've had both of my outdoor cameras do the exact same thing. Delivery/mail notifications is a majority of the reason I got the camera in the first place, so trying to figure this out.To help increase the sensitivity of the monitoring inside the market activity zones (where packages are dropped/the mailbox), I tried changing the settings from "people only" to "all motion", but when I do this, it starts recording literally every movementoutsideof the set activity zones. If no, the camera connection to your WIFI is amiss and probably not properly registered. If I am at home I can power cycle it and it stops doing it but it is not possible if I am away on holiday for example. @Woowee_oowee the Captain has some excellent advice. I couldn't stop it from recording every three minutes. Rugged and Rechargeable The SimpliSafe wireless outdoor camera features a white cylindrical housing with an IP65 rating to protect the camera from water and dust. But it could also be a problem with the firmware itself. Last night I received over 170 notifications over a nine hour period. . I like the new camera and the privacy shutter however there are two big flaws: 1. . We'll be happy to help! Drives and operating systems may have been wiped or removed and passwords are unknown. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support, I recently got the outdoor camera and i have the activity zones set for my front yard, the sidewalk and where i park my car and have it set for all motion. I can't see anything outside that would activate it. @captain11 Clear night, no rain, no wind, temperature about 24 degrees F, camera connected to solar panel. SimpliSafe offers a variety of outdoor cameras, so you can choose the one that fits your needs. The new SimpliSafe Wireless outdoor security camera is a great option for protecting the outside of your home. Computers may be missing parts. The same thing happened to me. It appears to be working normally. My indoor camera does not have any issues hardly ever. Cameras are set to normal sensitivity, people only, the person must have walked across the field of view, connectivity tested this morning, and it is . SimpliSafe Essentials Kit With this camera, you'll need at least a SimpliSafe base station to set up and view the camera's live feed any time on your phone via the SimpliSafe app. Limits for Number of Outdoor and Indoor Cameras SimpliSafe's advertising says that with their Interactive Monitoring plan, you can have up to 10 cameras. i have a screen recording of them all if they would be of any help to confirm similarity here. @jaimelogeman Let's try to determine what is different with our cameras. But SS doesnt care, the same that they dont care about their door lock not responding issues. Item Description: Translate description Simplisafe Outdoor Camera Home Security System (873758) (All Computers and Electronics are untested and sold AS-IS. This is new, it use to work. You can check in the Camera Settings page. So you mention that you've already taken out the battery to shut it down. With a built-in spotlight and HDR imaging, you can see what's happening in full color day or night. On the camera itself, it has a blinking blue light, showing that it's currently in record mode. Dont release the reset button until the cameras LED lights appear. It wouldn't stop recording. >>you have the option to have the shutter closed when the system is in "home" or "off" mode, but it still activates & records if motion detection is on. Fits in anywhere, from condo to castle. @davey_d are there any plans to tie this to the alarm state? >>it seems as if the only way to disable the camera recording when you are home, is if you turn off motion detection in the camera settings in the SimpliSafe app. I got up at 6:30 am and removed the battery from it. I would open up the timeline video and it would be black with lettering saying video not captured. Quite a shame that I paid 160 + the cost of the solar panel for it only to realise that a lot of people have reported the same issue and there is no clear solution/software update for it. Our engineering team is aware, and is working on a fix - targeting the next firmware update. I took packet traces from the WAP and when the camera disconnects from the Simplisafe internet server it is the camera sending the disconnect. This is a great feature for those looking to keep a record of what is happening in their home or office. I am having the same problem with my outdoor camera. Mine does exactly the same thing. COMPANY . @davey_d my camera shows V99.99. However, it's still worth investigating all the factors - so we can dig up possible leads. SimpliSafe also sells an Outdoor Kit that covers the camera in a "wetsuit" to protect it from the elements and enable you to use your camera outdoors. Its been 2 weeks and i have not ever seen it decor anything, even with me working in my yard. I hardly ever get drop outs either from the Internet connection or WiFi. Getting continuous notifications from outdoor camera when no motion activity, Outdoor camera keeps randomly detect motion at night. No, SimpliSafe cameras do not record all the time. (I have a friend who clicked on those grid boxes where he wanted the camera to cover, which is the exact opposite on how it works. @harleyanne21 Either you have a defective camera, issue with a motion setting or connectivity issue. When you release, it should reboot, and you can install it again from the app like a new camera. There are a lot of questions to ask, many causes which is why best to call support. More are coming, so your Outdoor Camera will get better over time. In the morning I have dozens of clips I have to delete. Has anyone had issues with their outdoor camera recordingoutsideof set activity zones? O. ollie_s. The Outdoor Camera Home Security System comes with a Base Station, a Keypad, three (3) Entry Sensors, a Key Fob and two (2) Outdoor Cameras. I would think it should record "all motion" inside your activity zone parameters, but no idea why it would start recording outside of my marked zones?Has anyone else experienced this issue and found a good fix? Edit: talking about the outdoor camera obviously. Here's what you can expect from it: HD (1080p) video; . I have a new outdoor camera above the front door. Unless your cameras are easy to get to and you have nice weather year round, I do suggest the AC adapter or solar panel options. $29.99 ea - 1 + Add to cart Outdoor Solar Panel From their support article, found by googling "reset simplisafe outdoor camera" without the quotes: You can also try hard-resetting your camera by pressing and holding the button for three seconds. Discussions around our indoor camera, also known as the SimpliCam, happen here. My back door outdoor camera started doing this yesterday. We designed our doorbell to work flawlessly in any type of home old or new. But users can explicitly opt-in to the company's subscription-based monitoring service to make alarm-based recordings visible to. Mine are both set on medium, not high. After youve released the button, wait for the camera to finish resetting. Also, with one unit doing this, it could be defective, where SS will replace it at no charge under the 3 year warranty. @davey_d How do we download this update to the camera? Though it is especially concerning that you're still getting triggers even when the camera is facing a wall, so there couldn't possibly be any actual triggers. Interactive plan: $24.99/month- This is the plan you'll need if you plan to use any video in your home security system with SimpliSafe. The SimpliSafe Outdoor Camera has everything you need to keep watch over your yard. It's battery was 43% a couple of weeks ago when the percentage part worked. thanks for reporting. It will also need to be within 25 feet of a power outlet. If you click on a grid box, that is excluded from executing a motion being seen to stop recording. I still get occasional phantom notifications and sometimes it does not alert at all when someone walks right by it. For me, if its beyond the sidewalk next to the street, don't care, so they are excluded. No luck. Your privacy and security are our top concerns. I do, some don't, that's the way it works. SimpliSafe Outdoor Camera. Amazon.com: SimpliSafe 7 Piece Wireless Outdoor Camera Home Security System - Optional 24/7 Professional Monitoring - No Contract - Compatible with Alexa and Google Assistant . At 3:00 am today one of my outdoor camera starting recording every 3 minutes. $4.99 per month for cloud storage plan (gives you recording capability*, 60-second motion-triggered recording, and 30-day storage) *Your camera will record if you have an integrated SimpliSafe security system with a monitoring plan (the $24.99/month monitoring plan gives you unlimited camera . The camera will need to be close enough to your home to connect to the WiFi network. When your release, it will reboot, and you can set it up again through the SimpliSafe app. So you won't have to wait for a motion event to be captured in order to see what's going on. Ive only had them installed for two weeks and there are constant issues. It has an ultra-wide 140 degree field of viewso you can see what happens on your property, 24/7. It was recording absolutely nothing moving. Next, the sensitivity setting. In the world of home security, outdoor monitoring can be just as important as indoor security. April 7th) and it keeps "detecting motion" every few minutes or so. But it should have stopped when you disabled the Motion Sensing in the app. If the system is armed in Home Mode, the only times you should be getting a recording would be when someone disarms, and when there's an actual alarm. Theres got to be a bug. The SimpliSafe outdoor camera won't blow your mind with features, but it does offer some necessary functions. The same trick doesn't work for outdoor camera though. @captain11 What a lame question. I realize I can turn the spotlight off, but that kind of defeats the purpose if I want it to work at night while I'm asleep and the alarm is active.

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