simplisafe outdoor camera not connecting to wififunnel highcharts jsfiddle

SS has an excellent diagnostic tool for the Simplicams that they are working on (quickly it is hoped) to put into the Outdoor camera section of the phone apps. I did all the double-checking and troubleshooting but all for naught, then spent half an hour on the phone with tech support having me do all the things I already did with the same disappointing result. If your camera has trouble reading the QR code, you can find steps to correct the issue here. Read on for how to determine which of the reasons above is causing your issue and how to resolve it. @pottszsame here! Now they will not show a live view. So if anyone is having the same issue try changing the channel to 1,11, 3, 6 best channels and keep the security at WPA 2 . Though it was frustrating, we were able to get the cameras connected using these tricks, though none were the outdoor cameras. Were your cameras previously working, like the original poster's? Alternately some have had success running on the guest network which can usually have a different SSID even on systems that don't allow you to name the 5G and 2.4G radios separately. sorry to hear you're having trouble with those Outdoor Cameras. SimpliSafe's only security camera, SimpliCam, is not waterproof and is only meant to be used indoors. I don't have patience with technology. I was standynext to the base station, about two feet from the router. Like most of you, the outdoor cam was the main thing I wanted. I go though the Simplisafe instructions and the cameras say they are connecting to the internet. I hope a fix is coming along. Then press the button to connect it to your security system. The same trick doesn't work for outdoor camera though. jskrjs 1 Message Mon, Apr 18, 2022 8:35 PM Outdoor Camera can't connect to WiFi I still can't get mine to connect to wifi. Im having the exact same same issue with my 2 outdoor cameras. You do that by holding the button in the back for 16 seconds. My last effort is going to be setting up a guest network and see if it helps, but I'm doubting it at this point. Is this standard to need a reset each time recharging the battery? Still same problem. Purchased mesh Eero pro 6 3 pack, no luck. I spent 2 hours and 4 minutes on the phone with tech support yesterday and all we did was retry everything I'd already tried. ), try putting one of them near the camera and see if it connects to your WiFi. What indicator light are you seeing on the Outdoor Camera? Turned 5g off completely. Thanks for the tip. The camera light will change to solid white when the QR code has been successfully read. We finally got our mitts on it and put it to the test to see if it stood up to our expectations. Basically you'd push the WPS button on the router, then within 5 minutes push the WPS button on the device, and they'd exchange the wifi password . The simple reset processes - Before going for the other methods, you can try these first: Hold the reset button firmly for 20 seconds for your camera to reset Unplug the device completely and wait for a few minutes before replugging it You can also try both of these methods one after the other. If your phone has connected, yet the app won't work, check whether you're on the 2.4GHz network. Exact same issue. SimpliSafe Video Doorbell Pro. Now, I'll keep my fingers crossed and hope they continue to work. If the camera has previously been set up successfully, the WiFi credentials may have changed. After getting tired of charging it that often, I tried to remove the camera from the system and re-install it. The SimpliSafe wireless outdoor camera is a much-anticipated addition to the SimpliSafe home security family. My system worked great out of the box it was set up and worked immediately. I've been trying for a few days to get my SimpliSafe camera on Eero and this worked perfectly for me. See clearly in color at night I am having the same issue.. Indoor cameras work just fine, 2 outdoors wont connect to wifi even when sitting right next to router.. tech support was no help having me do steps I have already tried. Tony Adams Now that I know the outdoor camera works, I can now create a complete separate network for them, since I have some other devices in my 2.4Ghz and I would like to keep the highest encryption available and take advanatge of the less congested channels! 10 Things in Your Home that Interfere with and Block Wi-Fi Signals that an extender could help with.Your Neighbor's Network.Separate Wireless Networks in Your Own Home. You might have some luck in separating the 2.4Ghz and 5Ghz network names on the gateway. Since Ive tested the wifi strength and speed, and its ok; other cameras adjacent are working, its got to be the Simplisafe exterior cameras. If not, you may have to get a WIFI extender or another mesh point, depending on your setup. I'm setting the camera right next to the router, plus nothing in the house on WiFi has ever had an issue connecting. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. To optimize battery life, SimpliSafe Outdoor Cameras enter a "deep sleep" mode when not in use. Outdoor battery operated no fail. There is a bit of a known problem with ARRIS brand routers, but I had similar problems with an Orbi 6 Mesh System. When you disconnected the camera from WiFI, did you reset the camera? The modem came with WPA3 by default and they wouldn't let change it through the web browser, it had to be through their app. Impossible to get any motion activated videos. Discussions around our indoor camera, also known as the SimpliCam, happen here. Simple to set up. Use the following guided flow to reconnect your camera to Wi-Fi. https://community.simplisafe.com/conversations/wireless-outdoor-security-camera/outdoor-camera-not-connecting-to-wifi/61c28605e4279c627b167443. Its been 5 months now since SimpliSafe replaced my cameras as early stated and they are still working flawlessly. To learn more about WiFi strength, click here, To learn more about how to improve the connectivity of your camera, click here, For tips on where to best place your camera, click here, If your camera has trouble reading the QR code, you can find steps to correct the issue. After you've given the camera a name, click Next. Sun, Aug 8, 2021 11:43 AM Older camera not connecting to WiFi. I have subscription with gen 3 and 2 indoor cameras. For tips on where to best place your camera. It's 2022. Out door won't connect for setup 3 feet from router. I discovered this after ~6 hours of configuration changes, changing various wireless settings, trying other wireless access points, bypassing firewall rules (temporarily allowing everything), etc. I switched the VPN gateway to use Quad9 public DNS for its monitoring freeing up Google public DNS so now every VLAN can hit 8.8.8.8 and the camera joined flawlessly. Assuming you got through the scanning part, a blinking red means that the camera is not able to connect to the router - either because it's out of range, or the login info is incorrect. - For WiFi 6, disable 802.11ax / WiFi 6 on the 2.4Ghz band! Its probably a firmware issue. If nothing gets a WiFi signal out there, you'd be forced to go with a wired camera. I'm still learning with the system, so found a few other data points here that I think further confirm the connection issue isn't wifi, but something with the app. Intermittent connection. Blinking yellow shows as connected to the internet, but unable to connect to the SimpliSafe servers, as detailed on the SimpliSafe support site. An assist to Jet (sp?) Outdoor cameras (2) will not connect to Wi-Fi. Compare with similar items Product Description The SimpliSafe Wireless Outdoor Security Camera has a 140 field of view, color night vision, and smart person detectionso you can keep watch day and night. Wed, Dec 22, 2021 5:19 PM Outdoor Camera refusing to connect to WiFi The camera worked as usual before today. - The last piece is Authentication Method! Cheers! 2. I kept trying and trying, I guess I needed some luck from the community. @gperry3 sorry to hear that you're having this trouble as well. Camera will not connect to WIFI Recently purchased two (2) cameras. sorry to hear that you're having this trouble as well. Simplisafe support is horrible. After patiently waiting for the outdoor camera to ship on back order, it finally came. Now, These are the last changes I had to do for this to finally work! I did get a semi confirmation of this in a conversation with support but I can't explain why once connected it seems to no longer be an issue. And how do you have your WiFi network set up? I went through the entire protocol to fix this without any success. There is a camera only plan which SimpliSafe offers. If you're able to find them, what are the settings of your WiFi network? If the camera has a flashing red light, it has incorrect WiFi credentials. The base station has strong Wi-Fi. Simple as can be. The issue is your gateway is running wpa3 security which the cameras "should support" but they don't. I got it to work by going to xfinity xfi website -> network -> edit wifi -> select wpa2. I am having allot of issues with outside cameras. CONNECTION ERRORWHAT IT MEANSIf your Outdoor Camera is not responding, it's likely due to either a low or dead battery or the camera is unable to connect to WiFi. Being at home doesn't mean that your security system has to take a break. The camera had minor issues mainly due to the cold but now it's just frustrating. If other devices on the same WiFi network are not experiencing connectivity problems, your camera may be having trouble connecting because it is too far away from your router. It recognizes the QR code, but just can't connect to my WiFi. Then, it stopped, after one day. The two replacements worked great for one day. Good luck and please post your outcome here if you get a chance. I had thought about this a while back and had changed the encrption to WPA/WPA2. @massy91 I have had the same issue I changed my security to WPA 2 / WPA 3 with the update on my router I had previously been connected even changed the channel with no avail I figured well let's change it back to WPA/ WPA 2 and the camera instantly connected I been trying for 3 weeks to get this to work . Reinstalling one at a time and still no luck. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. Set camera on to of router same problem. I asked if they had a tech that could come out and was told that is only for new installs and would cost me at least $100. It worked great when installed. ? Batteries are showing full and all of this on my first try!!!!! If your camera is not updating correctly, The cameras WiFi network is down or experiencing other issues, The camera has incorrect WiFi credentials. no other issues with connections on any other device. 1. Try power cycling your base station and reconnecting. Same problem here. Call your ISP if you are using the router they gave you, or the manufacturer of your router if you do not know how to change this ISP - Internet Service Provider - The company that provides you with your internet. It was an idea put forth a long time ago to allow Wifi passwords to be passed from the router to a device without needing to type it in on the new device "manually". It would connect to my phone as a hot spot but not my Wi-Fi. Bluetooth. Do you know both the download speed and the upload speed of your internet connection? I used speed test at both new camera locations to testspeed is fine, before installing and after having the issues after day one. When the camera light is solid yellow, this means that it is updating its firmware. I hope a fix is coming along. 8890. I have a 2.4ghz network going. 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