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But our engineering team continues to work on further optimizations. For some users, this may be overkill, and you can change that duration in the settings. These are disappointing - and misleading as being sold as a security camera. @djmac +1. I have 4 cameras that I installed and on each of these, the recording itself is so delayed. The priority (at launch) was on maximizing battery performance. The camera response time is an embarrassment. No false alarms, and no cars driving by alert it. Fingers crossed this is an issue that can be fixed with an update. When I try to bring them all up now, the last one appears to not want to wake up. Discussions around our indoor camera, also known as the SimpliCam, happen here. While this doorbell is SimpliSafe user's only option, it's not a bad one. Build your security system. Both of my outdoor cameras are now on AC, so can the "deep sleep" process be shut off as the battery should always be 100%? Agreed! Best Prices Today: $219.96 at SimpliSafe | $219.99 at Best Buy The camera is powered by a hefty battery similar to what you'll find in a Ring doorbell. For this fairly-expensive camera, how did this not get tested in QA before sold? For the price, I have not been impressed so far and I doubt firmware upgrades for the existing hardware will be able to solve all of the issues. I'm okay charging the battery more often. SimpliSafe Wireless Outdoor Camera. I suspect overtime and firmware updates the Outdoor camera will too. The Bottom Line. SimpliSafe outside cameras are worthless. Watch the video $179.99 ea - 1 Add to cart Build a system Dollars. plato vs game pigeon. Issue lies within WPA settings. These cameras are such a waste of time and money. The worst recent purchase I have made! When I am at home and have to wait for 10-30 seconds to see who is at the door this fails to meet any standard as a security camera. $9996 ($49.98/Count) Save 10% with coupon. My outdoor camera detects motion but it is so slow waking up (for battery conservation) that I only see the person walking away with their back to me. Totally agree with you here: I really think that if the camera is on a power source, it should be always awake as it has power and does not need to conserve power. We encourage you to work with our Support team if you haven't already, to set up your camera for better reception. The Outdoor Camera's optimal temperature threshold is -4F to 122F. Extremely disappointed. The Firmware 1.6 released in Feb 22 has done nothing to fix the camera "sleep issue" which negates the cameras ability to capture real-time video. Some gets missed entirely. About this item With 140 field of view, see what happens outside 24/7 .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. Head into System Settings, scroll down, and then select the "Siren Duration" option. For now, these are no more than glorified toy cams, and less of the security hardware that it is advertised as. It's not worth the money. Please please please, can someone from customer service provide an update on the firmware update, Im heavily invested in SimpliSafe, and with a fixed income Im unable to change to another cam system. But the other piece that is important is that the Outdoor Camera needs to connect to the Base Station in order to activate. The camera must wakup to take a recording so wakeup the network communication as well. The shortest duration you can choose is 30 seconds and the longest is eight minutes. These are disappointing - and misleading as being sold as a security camera. That is IF it starts up at all. With users that have mesh wireless systems the lag is even greater, I routinely wait up to 30 seconds before a camera becomes viewable. Additionally, users can create custom activity zones to monitor the areas they want to. This is the functionality I want as well. Edit again: Still the same issue, no improvement at all to date (3/22). So if the change is implemented, it will take some time. Thankfully, I have the doorbell camera for that which captures motion much more quickly. Sometimes i takes several attempts. Well, unfortunately, I too have the NO WAKE UP problem SS. I had to remove the battery and charge it. All I get is the back of peoples heads as they leave my porch. Back to Shop Simplisafe Account Login IN fact, it is difficult for me to see how this keeps one safe - and should not be sold as a "security camera". One good thing is that battery life has improved and there have been less lock-ups (where a cam would have to be reset, disconnected, reconnected to the system completely). unfortunately we are not able to provide specifics on roadmaps or launches. Tutorials/Redstone music/ Doorbell . Every time I check what was captured its either already gone or headed out of view. Is there a way to escalate it? The SimpliCam indoor camera costs a mere $99, and the outdoor camera and Video Doorbell Pro are still decently priced at $169. I've already done a hard reset with no improvement. Sometimes the light comes on right away and other times after we've passed by (recording, too! Due to being fed from house voltage the cameras are set to max sensitivity and 1080 for ANY motion. Please add this to your list, SimpliSafe. From there, you can select a new duration in 30-second increments. When I do receive an alert nothing is recorded. Ive followed this issue for a while and realized that my investment in SimpliSafe cameras was SimpliAWasteOfMoney - for fast camera response, Nest and Kasa are the way to go and theyre less expensive. We need a refund on our cameras. I can have like 4 to 5 seconds of missing beginning video thus missing "the action". This should be something one would think the team could do with a firmware update. If I have a camera and it's plugged into AC, I want to be able to pull it up in a browser or app and watch real time video, 24/7, for as long as I want to. If the camera overheats from high-usage and its temperature rises above 145F, it will shut down in order to protect the battery from damage or catching fire. I have so much money invested with all the other devices, it's crazy to think about switching. AND, stop offering the power cord. We all need refunds on our cameras. yes, this is the case. How often are firmware updates to be expected? This can be changed from your Xfinity app. Have not read anything about the solar panel option , good or bad? Both Vivint and SimpliSafe offer wireless systems that promise to help keep your home safe using indoor and outdoor cameras, motion sensors, keypads, and state-of-the-art touchscreens.. Environmental sensors are also . The Wake-up is an issue as it takes time. Turning advanced security off. It is motion sensored so it will record and send you recordings of whoever walks close to it. Or typically you would be able to create a dedicated 2.4GHz-only guest network in your WiFi router's settings, so it doesn't affect your existing main WiFi network and all the devices already connected to it. Spent money and still no security. Now I find out its the slow wake up issue causing the problem. I have it set to all zones, and high sensitivity. Discussions around our indoor camera, also known as the SimpliCam, happen here. Seriously, UPDATE this camera or stop selling it. Though of course, since it's a standard socket, you can already use any third party solution with a 1/4"-20 screw. The device isnt complex enough to the presence of the 12VDC supply line voltage, but it does have a battery charge sensor, it sends warnings at different capacity levels. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. Perhaps those with one camera are less impacted, but from someone who purchased 10 cams, solar power accessories, monitoring, and installed outlets, I'm about ready to cut my losses and move on. They just lie to get you off the phone or passed to the next. I spent a lot including the solar option and its worthless. Example today neighbor came over and by the time notified my neighbor was already on his front porch. This is the functionality I want as well. Discussions around our indoor camera, also known as the SimpliCam, happen here. Email was sent out it will be another 5-6 months for smoke detectors. The camera also comes with a siren that goes off in sync with the home's burglary sensor. It almost seems like they are coded to behave like they are operating on battery, and set to make maximum use of that battery, despite being plugged into wall power. @tidurden1994 I'm stuck with two of them.they will never give a refund cause they sold so many. Discussions around our indoor camera, also known as the SimpliCam, happen here. So Very unhappy. SimpliSafe 8 Piece Wireless Home Security System - Optional 24/7 Professional Monitoring - No Contract - Compatible with Alexa and Google Assistant, White : Amazon.sg: DIY & Tools. @Bigmike that's a good idea. Tech Support has been helpfull, but their hands are tied on a fix. All of mine are also on 120VAC, I set them on the lowest resolution to speed up connection, it doesnt help, so its not a bandwidth issue. I have the same issue very slow to wake-up. Useless at night which is when I needed the most. The problem can be fixed with a software workaround. Though of course, since it's a standard socket, you can already use any third party solution with a 1/4"-20 screw. The power cord does NOT charge the battery, The camera does NOT work while the battery is out (being charged). I'm thinking of mounting it on a tree in the yard. I really think that if the camera is on a power source, it should be always awake as it has power and does not need to conserve power. I have the exact complaint. VERY SLOW to start to record and even worse is getting them to WAKE and stream the live video. In terms of features, the SimpliSafe outdoor camera is well-roundedyou've now got activity zones and motion sensitivity settings that . By the time the camera wakes up the only video is of them walking away. Plus, all these cameras are easy to install yourself. Bee . hmmm, it didn't keep my battery charged. Thanks for the feedback, garvey_k. When I am at home and have to wait for 10-30 seconds to see who is at the door this fails to meet any standard as a security camera. If I try to simply look at the liven view it takes forever to wake up, connect, and then stream live view. The cameras only act as a deterrent because the status light is flashing. are they accepting refunds due to this issue? SimpliSafe Camera Costs Side of SimpliSafe Outdoor Camera For $169, the SimpliSafe outdoor camera is priced fairly, in my view. I want to see who's coming, not who's going. Once the camera has cooled back down, it will turn back on and resume functioning. The Tech (??) Totally useless for its purpose. Someone left my house, the camera recorded 22 seconds. Fast forward to 2021 we still have Simplisafe and just purchased the outdoor camera. I truly do hope "some day" SS will get it to "wake up" in a more timely fashion to record a subsequent intruder..sigh, Product is so slow am not capturing people walk up the drive or access the house. Or typically you would be able to create a dedicated 2.4GHz-only guest network in your WiFi router's settings, so it doesn't affect your existing main WiFi network and all the devices already connected to it. I paid $49 for a genuine power supply and 25ft. After getting a new camera for the system last week, and a new base station this week, and spending over 4 hours on the phone with technical service, all I get each time is that MY INTERNET IS TOO SLOW. Also, why isn't the camera awake full time when it is plugged in versus on battery. Never captured his face. The 140-degree field of view isn't the widest on the market, but it's far from the smallest. But I would rather charge the batteries more often and have quicker wake up time than live with the slow performance now. The camera is still slow to wake and misses events.SIMPLISAFE: GIVE US AN OPTION TO KEEP CAMERA AWAKE IN ADVANCED SETTINGS!! Apparently SimpliSafe continues to ignore this thread which addresses a problem severely impacting the functionality of their much touted (and expensive) outdoor cameras. Blue . This has gotten better, though. The sad part is SimpliSafe doesn't seem to be doing anything about it. I've read many people post about the same thing. Thanks, Edit: Still waiting to hear "something" from SimpliSafe @davey_d. While backing out, there was a collision with another vehicle. Auto record sensitivity. It works well. I have a bunch of hood rats running my street and trying to wake cameras to go live and record is a waste of time. Cant justify paying for monitoring which I need. I do like that these cameras are battery powered because I cannot easily run a cable where they are located, and one of the cameras will not get enough light for solar. What does the product roadmap look like? Discussions around our indoor camera, also known as the SimpliCam, happen here. The Outdoor Camera's response time can be improved significantly by troubleshooting this connection, my looking for and addressing sources of wireless (other low-frequency devices drowning out the SimpliSafe signal) and physical interference (walls, especially brick or metal, or heavy appliances). We have 3 Ethernet-connected 2.4 GHz mesh routers operating on separate 20MHz 1/6/11 channels, all with the same ESSID. Hurry up the new programming. 9 months later and same issues. biggest mall in japan; gayton car crash; best compensator for 9mm carbine; hsbc visa signature; skyrim golden hills plantation. At this time they load very quickly and perform well. The SimpliSafe Extra Keypad is the perfect addition for your home security system. Every aspect of the system has been great except these darn outdoor cameras. I was told my order from 11/21 would be delivered this week and it hasnt even been processed. Also the length of the cord on the Solar Panel and AC plug in. Catching the back of someones head as they walk away is not very helpful. @meystel unfortunately we are not able to provide specifics on roadmaps or launches. A 140 ultra-wide field of view. I should have returned to get our hard earned money back. Scrolling down to more resources. Hurry up the new programming. Five months have passed without a single 'real' update from SimpliSafe on this issue. The SimpliSafe Wireless Outdoor Security Camera offers sharp 1080 video, color night vision, and intelligent motion alerts, but it only works with a SimpliSafe Security System and doesn't. I think he saw the camera and turned around. @davey_d No better service. VERY SLOW to start to record and even worse is getting them to WAKE and stream the live video. So disappointed no need to pay for monitoring, which we had intended to do. Amazon Music Stream millions of songs: Amazon Advertising Find, attract, and Question. I still can't get mine to connect to wifi. NO, you're lucky to see what you do. My response was NO, fix your outdoor cameras. We'll let you know when the next update is on the way. Packed. My outdoor camera detects motion but it is so slow waking up (for battery conservation) that I only see the person walking away with their back to me. It's been 6 months since I originally posted on my experience and "nothing" has changed at all for me. Thanks My message on Thanks for your patience jumped below, Just installed the outdoor camera a couple days ago and noticed it was slow to wake up. . Just bought a new Gen 3 system with the security cameras. @Austin we hear you. They are recommended to be 6 to 8 feet off the ground and they are only secured by a magnet! In fact, the power cord is worthless. Every security system starts with a Base Station, the brains of your SimpliSafe, that connects to our wide range of high-tech cameras and sensors protecting your whole home 24/7 from break-ins, fires, floods and more. Faunal Product. With this delay, what's the point of having a microphone if they person isn't there to hear me speak? Thanks. IN fact, it is difficult for me to see how this keeps one safe - and should not be sold as a "security camera". I just hope SS will push out updates to improve the functionality of the camera so it is best poised to do what I bought it for: capturing video footage. I seem to have the same issue as described by many people here. What you're asking for is a fairly big change to how the camera works right now. Took too long to get cameras so cant return to Best Buy. Im a fully disabled veteran that is dependent on, the external cameras to be situational aware of the surroundings outside my residence. But I do not see the battery discharging and I run it with full detection and spot light. I'll post mine here, to hopefully bolster those already reported and to make light of some that have not yet been reported: 1. dave scarlett. Timed a number of tests at the front door and am in the 15 to 20 second range of the camera waking up. Just like all SimpliSafe devices, SimpliSafe cameras are built for budgeters. 60% of the time I need to go out of the app and then back in just to see a live view. Our Support team can help with that part. And I'll hard-wire for power if needed. Minecraft Note Block Studio - A music editor for Minecraft. Further tips and tricks for troubleshooting the camera's connection to WiFi, But the other piece that is important is that the Outdoor Camera needs to connect to the. I can have like 4 to 5 seconds of missing beginning video thus missing "the action". (And I know we're not the only ones.) It's a nice touch, and another reason I've been recommending SimpliSafe as one of the best security systems out there. We sincerely thank you for your patience as that work continues. The other cameras record some of the action, but it seems intermittent as to whether all the motion gets recorded. If I buy the cable to keep the camera powered up all of the time will my sensitivity increase (camera doesn't need to wake up for recording)? One google search and I ended up here. So sorry to hear about your experiences. Also, why isn't the camera awake full time when it is plugged in versus on battery. No changes! But the late recordings are just not acceptable. Why doesnt SS, throw more resources into solving this easily solvable problem. It was an improvement for my situation but they should still respond faster than they do. Tech support won't help either. These seem to be just as intermittent as the recordings. Software v1.7.3.312 on s/n 107DCC1 hard wired to A/C power - wake up time was 15 seconds and it woke to a black screen. Would be sensible if one detected motion they all woke up so at least stand half a chance of getting any meaningful footage. We did release an update earlier this year with some improvements to performance. As a new SimpliSafe user, came here looking for fixes to LATE recordings of video from the outdoor cameras. So SS, what happens if Im robbed and law enforcement doesnt respond because of a sleeping camera, seems like paying a bit more for some additional programmers would be cheaper than possibly paying lawyers. I'll forward to our devs. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. Cameras are the pits!! The Outdoor Camera's response time can be improved significantly by troubleshooting this connection, my looking for and addressing sources of wireless (other low-frequency devices drowning out the SimpliSafe signal) and physical interference (walls, especially brick or metal, or heavy appliances). Simplisafe will not get any positive recommendations from me. massage centre in lahore 24 hours. FREE delivery Fri, Nov 4. Otherwise, this home security camera lacks the features that other wireless outdoor security camera brands offer at a similar price point. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. The Power Adapter should be keeping your camera charged. Please add this to your list, SimpliSafe. I'm sending it back to get a refund. I have subscription with gen 3 and 2 indoor cameras. Thanks. Their technical support has been particularly unhelpful, so it seems like they want me to return to my indoor camera in the outdoor camera cover. As I mentioned in a different comment, we've made some progress, but we're still working on it and more improvements are on the way. Simplisafe has really dropped the ball on this outdoor camera. MSRP $170.00. Additionally, the SimpliSafe outdoor camera can withstand extreme temperatures from -4F to 122F and is IP65-rated, offering dust and water resistance. I do want to set some expectations, though. That's a great idea. The SimpliSafe wireless outdoor camera is a much-anticipated addition to the SimpliSafe home security family. I just installed mine last week and since the camera takes 20-30 seconds to wakeup, door-knockers just leave. I am an electrician for over twenty five years and I decided to connect all my cameras to 120V with 5' feet of each camera, delay is still there. If the product could have been designed to take into account the power source and thereby significantly cut down on the "start up" time. GTIN. But many are now complaining that the SimpliSafe Outdoor camera is really slow to wake up resulting in a delayed live feed (1,2,3). VERY disappointed. I continue to have some faith in SS as they do usually get things fixed, but they are not very proactive in doing so (it takes them awhile). Our engineers are well aware of the feedback from users like yourself, and we're continuing to work on improvements, especially to performance. A Camera Wake-Up option, and the previosly described "Selective Recording" option would be an easy knock-down to program. Too much can happen in 4-5 seconds. 9 months later and same issues. Battery life and motion zone performance seem better, but not wake up time. I have the exact same issue. Mine are going back in the box this weekend. Why cant the issues be fixed? Unfortunately no, using the charging cable will not change the Outdoor Camera's deep sleep behavior. Camera is at least 10 seconds or more before picking up anyone. I should have done more research before purchasing. Additionally, the cameras are not secure!!! Here's what happened today. I've read many people post about the same thing. And I'll hard-wire for power if needed. And further improvements are on the way. We sincerely thank you for your patience as that work continues. SSCO1. To alleviate the slow response time ss customer service recommended buying an expensivemesh wireless system, I did so, more money spent, and still no help. Address these 5 issues and there would be no reason not to rate them a 5-star. Vivint offers a range of high-tech devices that rivals SimpliSafe's offerings. @davey_d we have a horrible delay. I suspect overtime and firmware updates the Outdoor camera will too. While the battery was out, the camera would not operate. For this fairly-expensive camera, how did this not get tested in QA before sold? But it currently does not affect the Deep Sleep behavior of the camera. SS spends a huge deal of money on advertising to acquire new customers and build brand loyalty, then pisses it away by not fixing a completely fixable problem. We'll let you know when the next update is on the way. I understand your frustration. 0680569237811. . And yes it is 2.4ghz with good signal. Im currently paying for a premium service specifically to include camera verification, our local law enforcement wont respond without it. Let's have a look at the commands at the various voice commands for using SimpliSafe with Alexa and Google Home: Via Alexa in Away Mode "Alexa, tell SimpliSafe to turn on." "Alexa, ask SimpliSafe to arm my system in Away mode ." "Alexa, tell SimpliSafe I'm going out." "Alexa, tell >SimpliSafe I'm leaving." Every time I get the notification and open the app to see the video, it only records the tail end of the motion. All I see is people walking away. However, I can go into the camera that won't wake up while all the other ones are streaming fine and instigate a speed test on that camera. We are now in April No better. Thanks. That uses the local RF signal, rather than WiFi - the same connection that the sensors use to signal to the Base Station. where are helmsman trawlers built; pc273 5 a jail time . support person had me switch to a slower dpi saying that was the problem - NOT! I've got a 2nd battery ready to go. Ive Explored settings and there is nothing to trigger faster. It is well made. If your cams don't have the latest update already, we'll get it to you soon. Dont mean to piggyback and pile on on another post, but this post seems to have the momentum on the slow response time topic. The picture quality and form-factor of this camera are great! SS needs to address this or system is going back. Mine updated today to v1.4.4.262 and the wakeup lag is better. I would return them if you're still able to get a refund. Keep it charged. Should have read more before buying. I purchased 7 cams, and later also the power supplies at a great expense. The latest firmware version is. That is IF it starts up at all. It's $15 more than the Outdoor Kit for the Simplicams which includes a mount, a cable and a rubber skin! With this delay, what's the point of having a microphone if they person isn't there to hear me speak? Yes, we've had a couple of firmware updates this year already, and yes, many of our users have seen improved performance. Sad this didn't come up in your NPIP process earlier. All but one of the motioned triggered recordings missed her walking by. You're in Apple territory here for peripherals and to be blunt, it takes some balls to charge Apple money for something that is not an Apple product. Especially for cameras that are plugged into power full time like mine are. These are all still occurring with the 1.7.3.312 firmware (which is about the 5th update we've had since we bought them). Place the Extra Keypad by your back door, garage entrance, or in the upper levels of your home for convenient one-touch arm and disarm wherever you enter or exit your home. Still waiting for the update for "always on" with the outdoor camera when connected to external power. (And I know we're not the only ones.) Outdoor Camera Firmware 1.10 (September 2022). The issues I am having are similar to those reported. Outdoor Camera Firmware 1.10 (September 2022). My outdoor camera detects motion but it is so slow waking up (for battery conservation) that I only see the person walking away with their back to me. Waaaaaay too much time for things to happen and not get recorded. Neither involve having to re-engineer any harware, its simply (no pun intended) an option that could easily be coded and added to the user GUI. I have been experimenting over the last month with different settings and have even tried changing the location for a different angle, nothing is working. Just a black screen with the spinny dot telling me "waking up.". And yes it is 2.4ghz with good signal. (If it already does this, I can't tell for being on battery vs being on a power source the camera works and reacts the same.Poorly. If you only have one camera, not a problem; I have eight, and even when the cameras wake up on time the system only records eight black or partial recordings from each camera. No frontal video. I want to see who's coming, not who's going. If I buy the cable to keep the camera po. :(. "Max number of outdoor security cameras allowed per user is 5."

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